How to manage the new Member Area - Revision history

Monica.Sanna: /* Introduction */

2026-05-27T15:19:30Z

Introduction

← Older revision		Revision as of 15:19, 27 May 2026
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	*'''From the website''' - you need to enter your '''Dongle id''' and your '''Pin''' in the respective fields.		*'''From the website''' - you need to enter your '''Dongle id''' and your '''Pin''' in the respective fields.
	After entering them, click on '''Login'''.		After entering them, click on '''Login'''.
-	{{NB\|This information can be found in the program: the '''Dongle id''' is in the [[Opera_Job_Management_user_guide#Section_13:_Tools\|Tools]] menu under [[~~Informazioni su~~ Opera\|About Opera]]; the '''Pin''' is in the '''Web control panel''' box on the software home page}}.	+	{{NB\|This information can be found in the program: the '''Dongle id''' is in the [[Opera_Job_Management_user_guide#Section_13:_Tools\|Tools]] menu under [[About Opera\|About Opera]]; the '''Pin''' is in the '''Web control panel''' box on the software home page}}.
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Monica.Sanna: /* Introduction */

2026-05-27T15:11:28Z

Introduction

← Older revision		Revision as of 15:11, 27 May 2026
Line 10:		Line 10:
	*'''From the website''' - you need to enter your '''Dongle id''' and your '''Pin''' in the respective fields.		*'''From the website''' - you need to enter your '''Dongle id''' and your '''Pin''' in the respective fields.
	After entering them, click on '''Login'''.		After entering them, click on '''Login'''.
-	{{NB\|This information can be found in the program: the '''Dongle id''' is in the [[~~Manuale_di_Opera_Gestione_Commesse~~#~~Sezione_13~~:~~_il_men.C3.B9_Strumenti~~\|Tools]] menu under [[Informazioni su Opera\|About Opera]]; the '''Pin''' is in the '''Web control panel''' box on the software home page}}.	+	{{NB\|This information can be found in the program: the '''Dongle id''' is in the [[Opera_Job_Management_user_guide#Section_13:_Tools\|Tools]] menu under [[Informazioni su Opera\|About Opera]]; the '''Pin''' is in the '''Web control panel''' box on the software home page}}.
	{{BR}}		{{BR}}
	[[File:pannellodicontrollo.png\|thumb]]		[[File:pannellodicontrollo.png\|thumb]]

Monica.Sanna at 10:37, 25 May 2026

2026-05-25T10:37:20Z

← Older revision		Revision as of 10:37, 25 May 2026
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-	The new website https://www.operacompany.com offers a '''Member Area''' to all our customers where it will be possible to request assistance (technical or commercial), view archives (already owned or to be requested), and view your own files (videos, training materials, installation files).	+	The new website https://www.operacompany.com offers a new '''Member Area''' to all our customers where it will be possible to request assistance (technical or commercial), view archives (already owned or to be requested), and view your own files (videos, training materials, installation files).
	[[File:sito.png\|thumb\|500 px]]		[[File:sito.png\|thumb\|500 px]]
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Monica.Sanna: Created page with 'The new website https://www.operacompany.com offers a '''Member Area''' to all our customers where it will be possible to request assistance (technical or commercial), view archi…'

2026-05-25T10:35:45Z

Created page with 'The new website https://www.operacompany.com offers a '''Member Area''' to all our customers where it will be possible to request assistance (technical or commercial), view archi…'

New page

The new website https://www.operacompany.com offers a '''Member Area''' to all our customers where it will be possible to request assistance (technical or commercial), view archives (already owned or to be requested), and view your own files (videos, training materials, installation files).
[[File:sito.png|thumb|500 px]]
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__TOC__
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== Introduction ==
[[File:ticketweb1.png|thumb]]
There are two ways to access this area:
*'''From the website''' - you need to enter your '''Dongle id''' and your '''Pin''' in the respective fields.
After entering them, click on '''Login'''.
{{NB|This information can be found in the program: the '''Dongle id''' is in the [[Manuale_di_Opera_Gestione_Commesse#Sezione_13:_il_men.C3.B9_Strumenti|Tools]] menu under [[Informazioni su Opera|About Opera]]; the '''Pin''' is in the '''Web control panel''' box on the software home page}}.
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[[File:pannellodicontrollo.png|thumb]]
*'''From the program''' - to use it, follow these instructions:
**Select '''Web Control Panel''' in the box on the software home page.
[[File:pin.png|thumb]]
**Click '''OK''' in the box.
[[File:ticketweb1.png|thumb]]
**The '''Web Tickets''' page will open, then select '''Login'''.
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[[File:myopera.png|thumb|500 px]]
*On the next page, open the menu by clicking on the lines [[File:linee.png]], at the top right of the page.
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[[File:menumyopera.png|thumb|200 px]]
*From the menu, you can choose which activity to perform in your '''Member Area'''
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**'''Tickets''': to request technical and/or commercial assistance.
**'''Archives''': to view your archives and request new ones.
**'''Links''': to consult your videos or download installation files.
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== Technical and Commercial Assistance: Tickets ==
[[File:ticketweb2.png|thumb]]
*To submit a technical and/or commercial ticket, select the Tickets option.
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[[File:ticketweb3.png|thumb|300 px]]
*The '''Tickets''' page will open, where you can filter Tickets by Type (All types, Technical, Commercial) and by Status (All Status, Open, Closed), or submit a new ticket.
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[[File:tipi.png|thumb|300 px]]
*In the Type field, indicate whether you need technical or commercial assistance; also enter a description of the problem.
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The Opera Company team will read your request and send the response to your page, which you can check using the same procedure described above.
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== Consulting and Requesting Series: Archives ==
[[File:ticketweb4.png|thumb]]
*To consult the archives in your possession and/or request new series, select the Archives option.
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[[File:ticketweb5.png|thumb|300 px]]
*The '''Archives''' page will open, where you can view which systems and series are part of your database or request a new series by selecting the '''Request archive''' button.
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[[File:richiestaarchivi.png|thumb|300 px]]
*On the next page, a list of the archives already present in our system will be shown, allowing you to request the series of interest. To avoid scrolling through the entire list, you can enter the name of the system in the '''Filter by system name''' field.
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*After making your selection, click on '''Send Request'''. The request will reach the sales office, which will send you the quotation.
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== Consulting Media and Documents: Links ==
[[File:ticketweb6.png|thumb]]
*To consult media or documents that have been sent to you, select the Links option.
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[[File:ticketweb7.png|thumb|300 px]]
*The '''Links''' page will open, where you can view all your media and documents. The links in the list can be filtered by '''Type''' (All types, Media, Documents) or searched by name or description in the '''Search''' box.
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